Our Readiness & Response to COVID-19

Forrest T. Jones & Company (FTJ) and our related enterprises understand the uncertainty and apprehension on the part of our customers, business partners, and staff members resulting from the spread of the coronavirus (COVID-19).

We continue to monitor the situation closely and have taken steps to assure that we can continue to provide service to our customer and our business partners in an environment that is safe for our staff members.

All FTJ staff members have the capability to perform their work functions remotely. Customer service, billing, claims administration, premium collection and remittance, commission payment, and other primary functions can be performed remotely, if that becomes necessary.

What Forrest T. Jones & Company Is Doing

We have activated our business continuity plan and infectious disease protocols in response to the adverse developments in the spread of coronavirus (COVID-19).

FTJ executives, senior management, and key managers are meeting regularly to review, assess, and respond to the quickly evolving crisis.

FTJ is committed to maintaining customary service levels throughout the duration of the crisis, and we have implemented the following directives:

  • FTJ staff members who belong to high-risk groups have been authorized to work remotely for the duration of the COVID-19 national emergency.
  • We have asked staff members who exhibit symptoms COVID-19 to self-identify and work remotely until tested and determined to be virus-free. 
  • We have postponed company meetings and internal gatherings and directed staff members to use virtual meeting technology and teleconferences when feasible.
  • We have cancelled all business travel for the month of March; this directive will be reviewed as the situation progresses.
  • We are in dialogue with all key vendors to assure that they are capable of providing essential services to FTJ throughout the duration of the COVID-19 national emergency.

FTJ customer service will continue to maintain regular service hours of Monday through Friday, 6:30 a.m. to 6:30 p.m., except holidays. For FTJ business partners, your account executive or contact person remains available for questions, concerns, or additional assistance in addition to his or her regular support.

We anticipate higher than normal call and email volume and ask for your patience in allowing us to respond. 

Additional Information

Following are links to official information about the COVID-19 Pandemic from national and international sources, as well as our home jurisdiction.

U.S. Centers for Disease Control and Prevention, Coronavirus Disease 2019 (COVID-19) information:

World Health Organization, Coronavirus Disease (COVID-19) Outbreak information:

Missouri Department of Commerce & Insurance, COVID 19 Outbreak information: https://health.mo.gov/living/healthcondiseases/communicable/novel-coronavirus/  

Rev. 3-15