Limited Re-Opening and Policyholder Information

As we navigate the remainder of 2020 together, Forrest T. Jones & Company (FTJ) and our related enterprises are continuing to monitor developments in the coronavirus (COVID-19) pandemic and adjusting our business procedures accordingly.

Our goal has always been - and will continue to be - the safety of our employees as well as our ability to provide uninterrupted service to our policyholders and partners.

On June 1, our headquarters facilities in Kansas City, Missouri, reopened to employees and visitors on a limited basis.

Building utilization will be capped at 50%. All staff and visitors will be expected to abide by social distancing guidelines while in the building, including wearing masks at all times in common areas, hallways, elevators, stairwells, restrooms, lounge and dining areas, and meeting rooms.

Nearly all of FTJ's 300 staff members have the capability to perform their work functions remotely, and at least 50% of the staff will continue to work remotely until the danger from coronavirus has subsided.

All business travel continues to be suspended until further notice.

Policyholder Information

Many insurance companies have extended grace periods for payment of premium, and several states have mandated payment extensions for their residents.

If you are having difficulty making a regularly scheduled premium payment, please contact FTJ customer service to learn about any remedies that may be available to you.

Customer service representatives are available to assist you during the following times:

  • Monday through Thursday, 6:30 a.m. to 6:30 p.m. Central time, except federal holidays.
  • Friday, 6:30 a.m. to 4:30 p.m. Central time.
  • Closed Saturdays and Sundays.

For FTJ business partners, your account executive or contact person remains available for questions, concerns, or additional assistance in addition to his or her regular support.

Additional Information

Following are links to official information about the COVID-19 Pandemic from national and international sources, as well as our home jurisdiction.

U.S. Centers for Disease Control and Prevention, Coronavirus Disease 2019 (COVID-19) information:

World Health Organization, Coronavirus Disease (COVID-19) Outbreak information:

Missouri Department of Commerce & Insurance, COVID 19 Outbreak information: https://health.mo.gov/living/healthcondiseases/communicable/novel-coronavirus/  

Rev. 8-17