Coronavirus Procedures & Policyholder Information

As we enter 2021, Forrest T. Jones & Company (FTJ) and our related enterprises continue to monitor developments in the coronavirus (COVID-19) pandemic and adjust our business procedures accordingly.

Our goal has always been—and will continue to be—the safety of our employees as well as our ability to provide uninterrupted service to our policyholders and partners.

Our headquarters in Kansas City, Missouri, has reopened to employees on a limited basis and will continue to operate in this fashion for the foreseeable future.

Building utilization has been capped at 50%. All staff and visitors will be expected to abide by social distancing guidelines while in the building, including wearing masks at all times in common areas, hallways, elevators, stairwells, restrooms, lounge and dining areas, and meeting rooms.

Visitor access to our headquarters facilities has been limited to essential service providers only.

Nearly all of FTJ's 300 staff members have the capability to perform their work functions remotely, and at least 50% of the staff will continue to work remotely until the danger from coronavirus has subsided.

We have resumed business travel on a limited, case-by-case basis, with testing protocols in place before and after each trip.

Policyholder Information

Many insurance companies have extended grace periods for payment of premium, and several states have mandated payment extensions for their residents.

If you are having difficulty making a regularly scheduled premium payment, please contact FTJ customer service to learn about any remedies that may be available to you.

Customer service representatives are available to assist you during the following times:

  • Monday through Friday, 6:30 a.m. to 6:30 p.m. Central time, except federal holidays.
  • Closed Saturdays and Sundays.

For FTJ business partners, your account executive or contact person remains available for questions, concerns, or additional assistance in addition to his or her regular support.

Additional Information

Following are links to official information about the COVID-19 Pandemic from national and international sources, as well as our home jurisdiction.

U.S. Centers for Disease Control and Prevention, Coronavirus Disease 2019 (COVID-19) information:

World Health Organization, Coronavirus Disease (COVID-19) Outbreak information:

Missouri Department of Commerce & Insurance, COVID 19 Outbreak information: https://health.mo.gov/living/healthcondiseases/communicable/novel-coronavirus/  

Rev. 1-21