ProDefender - COVID 19

Coronavirus Procedures & Policyholder Information

Forrest T. Jones & Company (FTJ), the general agent for ProDefender insurance plans, continues to monitor developments in the coronavirus (COVID-19) pandemic and adjust our business procedures accordingly.

Our goal has always been—and will continue to be—the safety of our employees as well as our ability to provide uninterrupted service to our policyholders and partners.

Our headquarters in Kansas City, Missouri, has reopened to employees and visitors on a voluntary basis. The city has lifted its indoor mask mandate. Facemasks are not required to be worn. FTJ encourages staff and visitors to follow guidelines from the U.S. Centers for Disease Control & Prevention (CDC):

  • To reduce the risk of being infected with the Delta variant and possibly spreading it to others, wear a mask indoors in public if you are in an area of substantial or high transmission.
  • You may choose to wear a mask regardless of the level of transmission if you have a weakened immune system or if, because of your age or an underlying medical condition, you are at increased risk for severe disease, or if a member of your household has a weakened immune system, is at increased risk for severe disease, or is unvaccinated.
  • You should still get tested is you’ve had close contact with someone who has COVID-19 or if you have symptoms of COVID-19.

o   If you’ve had close contact with someone who has COVID-19, you should get tested 5-7 days after your exposure, even if you don’t have symptoms. You should also wear a mask indoors in public for 14 days following exposure or until your test result is negative.

o   If you have symptoms of COVID-19, you should be tested and stay home and away from others.

o   If your test result is positive, isolate at home for 10 days.

  • Keep taking precautions until you are fully vaccinated.

FTJ adheres to all COVID-19 worksite regulation promulgated by the U.S. Occupational Safety and Health Administration (OSHA).

Currently, staffing at headquarters remains below 50%, as a majority of employees continue to work remotely. All remote workers have the capacity to perform their job functions virtually.

FTJ also has lifted all restrictions on essential business travel for employees.

Policyholder Information

Many insurance companies have extended grace periods for payment of premium, and several states have mandated payment extensions for their residents.

If you are having difficulty making a regularly scheduled premium payment, please contact FTJ customer service to learn about any remedies that may be available to you.

Customer service representatives are available to assist you during the following times:

  • Monday through Friday, 6:30 a.m. to 6:30 p.m. Central time, except federal holidays.
  • Closed Saturdays and Sundays.

For FTJ business partners, your account executive or contact person remains available for questions, concerns, or additional assistance in addition to his or her regular support.

Additional Information

Following are links to official information about the COVID-19 Pandemic from national and international sources, as well as our home jurisdiction.

U.S. Centers for Disease Control and Prevention, Coronavirus Disease 2019 (COVID-19) information:

U.S. Centers for Disease Control and Prevention, COVID Data Tracker:

World Health Organization, Coronavirus Disease (COVID-19) Outbreak information: 

Missouri Department of Commerce & Insurance, COVID 19 Outbreak information:  

Rev. 11/9/21